Privacy Policy

We may collect account information such as your email address, authentication details, and information you provide when you contact us.

When you use the care experience, we may collect identity and demographic information, date of birth, location, health history, symptoms, medications, allergies, intake answers, communications, care requests, prescription information, and related records.

We may also collect device, browser, log, cookie, and security information needed to operate and protect the website.

• Create and secure your account.
• Provide online intake, clinician review, care coordination, and patient-portal services.
• Coordinate with the clinician network, partner pharmacy, fulfillment partners, and service providers involved in your care.
• Communicate with you about your account, care request, prescription, delivery, and support.
• Detect fraud, protect the service, investigate security incidents, and comply with legal obligations.
• Improve the safety, reliability, and usability of the Grip experience.

We may share information with licensed clinicians and clinical partners, the dispensing pharmacy, fulfillment and delivery providers, technology and infrastructure vendors, identity and security providers, and other vendors that help us operate the service. These parties may only use information for authorized business or care purposes.

We may also disclose information when required by law, to protect rights and safety, prevent fraud, respond to legal process, or support a business transfer. We do not sell your health information.

Health information is handled according to the agreements, policies, and laws applicable to the Grip service and the clinicians providing care. Where a HIPAA-covered provider is involved, that provider’s Notice of Privacy Practices may provide additional details about protected health information.

Depending on applicable law, you may have rights to access, correct, receive, delete, or restrict certain information, and to submit a privacy complaint. Contact Grip through your patient portal or the support contact provided during intake to request help.

We use administrative, technical, and organizational safeguards designed to protect information. No transmission or storage system can be guaranteed to be completely secure.

We retain information for as long as needed to provide the service, meet clinical and legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.

We may update this policy when our practices or legal obligations change. We will post the updated version and its effective date on this page.